General

What are your sizes?

We offer a wide range of sizes, from XS to 4XL, to fit a variety of body shapes and sizes. However, as sizes can vary depending on the brand and style, we recommend checking the specific size chart for each item you are interested in. You can find the size chart on the product page under the “Size & Fit” tab.

What is Adult Wearz?

Adult Wearz is a leading online retailer specializing in all-brand items of clothing. We offer a curated selection of top brands and emerging designers, all at competitive prices. Our mission is to provide customers with a convenient and enjoyable shopping experience.

What Kind of Clothing Do You Sell?

We sell a wide variety of clothing for men, women, and children, including:

• Tops: T-shirts, shirts, blouses, sweaters, hoodies, jackets, etc.
• Bottoms: Jeans, leggings, pants, skirts, shorts, etc.
• Dresses: Casual, formal, maxi, midi, etc.
• Outerwear: Coats, jackets, vests, etc.
• Accessories: Hats, scarves, belts, jewelry, etc.

We also offer a selection of home goods, beauty products, and gifts.

Do You Offer International Shipping?

Yes, we offer international shipping to a wide range of countries. The shipping charges will vary depending on the destination and the weight of your order. You can calculate the shipping costs for your order at checkout.

How Can I Contact Customer Service?

If you have any questions or concerns, please contact our customer service team. We are available 24/7 by phone, email, and live chat.

What Are Your Return and Exchange Policies?

We offer a hassle-free return and exchange policy. You can return or exchange any item within 7 days of purchase, provided it is unworn, unwashed, and in its original packaging. For more information, please visit our Returns & Exchanges page.

Ordering and Payment

How Do I Place an Order?

1. Browse our website: Search for the product you are interested in using the search bar or browse by category.
2. Select your size and color: Once you have found the product you want, click on it to view more information. Select your size and color from the drop-down menus.
3. Add to cart: Click the “Add to Cart” button.
4. Go to cart: Click the “Cart” icon in the top right corner of the page.
5. Review your order: Make sure your order is correct, including the items, sizes, and quantities.
6. Checkout: Click the “Checkout” button.
7. Enter your shipping and billing information: Enter your shipping address and billing address.
8. Select a shipping method: Choose your preferred shipping method.
9. Payment: Select your payment method and enter your payment information.
10. Review and place your order: Review your order details, including the items, shipping cost, and total amount. If everything is correct, click the “Place Order” button.

How Do I Create an Account?

1. Click on the “Account” icon in the top right corner of the page.
2. Select “Create Account”.
3. Enter your email address, password, and first and last name.
4. Click the “Create Account” button.

Can I Cancel or Modify My Order?

Yes, you can cancel or modify your order as long as it has not yet been shipped. To cancel or modify your order, please contact our customer service team.

What Payment Methods Do You Accept?

We accept a variety of payment methods, including:

• Credit cards: Visa, Mastercard, American Express, Discover
• Debit cards
• PayPal
• Apple Pay
• Google Pay
• Stripe

What Is Your Order Confirmation Process?

Once you have placed your order, you will receive an order confirmation email with your order details. You will also receive a shipping confirmation email once your order has shipped.

What Happens if My Payment Is Declined?

If your payment is declined, please double-check your billing information and try again. If your payment is still declined, please contact our customer service team for assistance.

Shipping and Delivery

How Much Does Shipping Cost?

The shipping cost for your order will be calculated at checkout. We offer a variety of shipping methods, each with its price point.

What Shipping Carriers Do You Use?

We use a variety of trusted shipping carriers, including UPS, FedEx, DHL, and USPS. The specific carrier used for your order will depend on your chosen shipping method and destination.

Do You Offer Tracking Information?

Yes, you will receive a tracking number via email once your order has shipped. You can use this tracking number to track the progress of your delivery.

How Long Does It Take To Receive My Order?

The estimated delivery time for your order will be displayed at checkout. It depends on your chosen shipping method and destination.

• Standard shipping: Typically takes 5-7 business days.
• Express shipping: Typically takes 2-3 business days.

What Happens if My Order Is Lost or Damaged?

If your order is lost or damaged in transit, please contact our customer service team as soon as possible. We will work with you to resolve the issue and either send you a replacement or issue a full refund.

What Are Your International Shipping Rates and Procedures?

We offer international shipping to a wide range of countries. The shipping rates and procedures will vary depending on the destination. You can find more information about international shipping on our website or by contacting our customer service team.

Returns and Exchanges

Can I Return Sale Items?

Yes, you can return or exchange most sale items, provided they meet our return policy requirements. However, some final sale items may be non-returnable. Please check the product page for specific return information.

What Is Your Return Policy?

We offer a hassle-free return and exchange policy for most items purchased on our website. You may return or exchange any eligible item within 7-9 days of purchase, provided it is:

• Unworn
• Unwashed
• Undamaged
• In its original packaging
• With all tags attached

Some items may be excluded from our return policy, such as personalized items, swimwear, and lingerie. Please check the product page for specific return information.

How Do I Return or Exchange an Item?

To initiate a return or exchange, please follow these steps:

1. Go to the My Orders page on your account.
2. Find the order containing the item you want to return/exchange.
3. Click on the “Return/Exchange” button next to the item.
4. Select the reason for your return/exchange and choose whether you would like a refund or an exchange.
5. Print the return shipping label and attach it to your package.
6. Ship the package back to us using a trackable shipping method.

What Are the Shipping Costs for Returns?

For standard returns, you will be responsible for the cost of return shipping. If you are exchanging an item for the same size or a different size of the same item, we will cover the cost of shipping the new item to you. For all other exchanges, you will be responsible for the cost of shipping both the returned item and the new item.

How Long Does It Take to Process a Return/Exchange?

Please allow 8-9 business days for us to process your return/exchange once we receive your package. We will send you an email notification once your return/exchange has been processed.

What Happens if I Receive the Wrong Item or It Is Damaged?

If you receive the wrong item or it is damaged, please contact us immediately. We will work with you to correct the mistake and ensure you receive the correct item or a full refund.

Products

Do You Offer a Size Chart?

Yes, we offer product measurements for most of our garments. You can find the measurements listed on the product page under the “Size & Fit” tab. Please note that these are the approximate measurements and may vary slightly depending on the garment.

Are Your Products Ethically Made?

We are committed to ethical manufacturing practices. We work with factories that are certified by independent organizations such as the Fair Wear Foundation and the Global Organic Textile Standard. We also have a code of conduct that all of our suppliers must adhere to.

Do You Offer Product Measurements?

Yes, we offer a growing selection of sustainable clothing options. We use organic and recycled materials whenever possible, and we are constantly looking for new ways to reduce our environmental impact.

Do You Offer Sustainable Clothing Options?

Yes, we offer a growing selection of sustainable clothing options. We use organic and recycled materials whenever possible, and we are constantly looking for new ways to reduce our environmental impact.

How Do I Care For My Adult Wearz Clothing?

The care instructions for each garment will be listed on the product page. However, here are some general tips for caring for your Adult Wearz clothing:

• Machine wash cold on the gentle cycle.
• Use a mild detergent.
• Do not bleach.
• Hang to dry or tumble dry low.
• Iron on low heat if necessary.

What Materials Are Your Clothes Made From?

We use a variety of high-quality materials in our clothing, including:

• Natural fibers: Cotton, linen, wool, silk, etc.
• Synthetic fibers: Polyester, nylon, acrylic, etc.
• Blends: Combinations of natural and synthetic fibers.

The specific materials used in each garment will be listed on the product page. We also offer a “Material Guide” on our website that provides more information about the different types of materials we use and their properties.

Additional FAQs

How Can I Leave a Review?

We value your feedback and encourage you to leave a review for the products you purchase. You can leave a review by logging into your account and visiting the order history page. Click on the item you wish to review and you will see a “Leave a Review” button.

Can I Track My Order Status?

Yes, you can track your order status at any time by logging into your account and visiting the “My Orders” page. You will be able to see the current status of your order, as well as the estimated delivery date.

Where Can I Find Your Press Releases and News Articles?

You can find our press releases and news articles in the “Blog Page” section of our website. We also share our latest news on our social media channels.