Adult Wearz is committed to providing you with the best possible shopping experience. If you are not completely satisfied with your purchase, we are happy to offer you a full refund or exchange within 14 days of the delivery date.

Here are the conditions for our Refund and Returns Policy:

Items eligible for return:

  • Unworn, undamaged, and unused with all tags attached and the original packaging included.
  • Excludes final sale items unless the item arrives damaged or faulty.
  • Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned.
  • Hosiery, lingerie, and swimwear must be returned with the hygiene seals attached and in unopened and undamaged packaging, where applicable.
  • Lingerie and swimwear must only be tried on over your undergarments. We will not accept any returns that have been worn or are soiled.
  • Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.
  • Made-to-order items can only be returned as they have been created to your specification if the item arrives damaged or faulty.

How to Return an Item:

  1. Create a return request through your online account or by contacting our customer service team.
  2. Print the return label provided by Adult Wearz.
  3. Please pack the items securely in their original packaging, along with the completed return form.
  4. Attach the return label to the outside of the package.
  5. Drop off the package at a designated return location or arrange for pickup by our courier service.

Return costs:

  • Customers are liable for any return costs made at their own expense, which do not use our standard return service.
  • If returning from a country different from the country in which the order was received, customers must bear the return costs and be liable for the return. It excludes orders in which an incorrect item was received or was damaged, or faulty.


  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow 5-7 business days for the Refund to be processed.
  • You will receive a notification email once the Refund has been processed.


  • You have the right to cancel your order within 14 days of the delivery date under the Consumer Contracts Regulations.
  • To cancel your order, please get in touch with our customer service team.
  • You will be responsible for the cost and arrangement of returning the items.

We reserve the right to:

  • Close your Adult Wearz account or restrict future orders if your return behavior is in breach of our Returns Policy.
  • Modify this Refund and Returns Policy at any time.

We encourage you to review our full Terms & Conditions for more information.

Thank you for shopping with Adult Wearz!